At Merligrego, we strive to provide high-quality products and exceptional service to our customers. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive return and refund policy.
RETURNS
We accept returns for up to 45 days after the date of purchase. If you wish to return an item, please contact us at [email protected] to initiate the return process. Please include your order number and the reason for the return in your email.
To be eligible for a return, the item must be in its original condition and packaging. We cannot accept returns for items that have been used or damaged by the customer. Once your return is approved, we will provide you with a return shipping label.
Please note that you will be responsible for the cost of return shipping unless the item is defective or incorrect. If the item is defective or incorrect, we will cover the cost of return shipping.
REFUNDS
Once we receive your return, we will inspect the item to ensure that it is in its original condition. If the item meets our return requirements, we will issue a refund to your original payment method within 7-10 business days.
Please note that we cannot refund the original shipping fee unless the item is defective or incorrect. Additionally, we do not offer exchanges at this time. If you wish to exchange an item, you must return the original item and place a new order for the replacement.
DAMAGED OR DEFECTIVE ITEMS
If you receive an item that is damaged or defective, please contact us at [email protected] within 48 hours of receiving the item. We will work with you to resolve the issue as quickly as possible. Depending on the situation, we may offer a replacement or a refund.
CANCELLATIONS
If you wish to cancel an order, please contact us at [email protected] as soon as possible. If the item has not yet shipped, we will cancel the order and issue a full refund. If the item has already shipped, you will need to follow our return policy to receive a refund.
Please note that we cannot cancel or refund orders for personalized or customized items once production has begun.
INTERNATIONAL RETURNS
If you are an international customer, please contact us at [email protected] to initiate the return process. We will provide you with a return shipping label, but you will be responsible for the cost of return shipping. Additionally, we cannot refund any customs duties or taxes that were paid on the original purchase.
FINAL SALE ITEMS
Some items may be designated as final sale, and we do not accept returns or issue refunds for these items. Final sale items may include clearance or discontinued products. Please check the product description carefully before making your purchase to determine if the item is final sale.
CONTACT US
If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us at [email protected]. We are always happy to assist you with any questions or concerns you may have.
Thank you for choosing Merligrego, and we appreciate your business!