1. How do I place an order?
You can place an order on our website by adding the items you want to your cart, selecting your payment method, and entering your shipping information. You will receive a confirmation email once your order is complete.
2. Can I change or cancel my order after it has been placed?
We process orders quickly, so if you need to change or cancel your order, please contact us as soon as possible at [email protected]. We will do our best to accommodate your request, but we cannot guarantee that we will be able to make changes once an order has been processed.
3. Can I track my order?
Yes, we will send you a tracking number once your order has shipped. You can use this number to track your order on the carrier’s website.
1. How much does shipping cost?
We charge a flat rate of $5.00 for shipping within the USA.
2. How long does shipping take?
Processing time is 2-7 business days, and shipping time is 3-8 business days. You can expect to receive your order within 5-15 business days.
3. Do you ship internationally?
At this time, we only ship within the USA.
4. What should I do if my order arrives damaged?
If your order arrives damaged, please contact us at [email protected] within 48 hours of receiving your order. We will work with you to resolve the issue as quickly as possible.
RETURN & REFUND
1. What is your return policy?
We accept returns within 45 days of the original purchase date. The item must be in new, unused condition, and in its original packaging. You are responsible for the cost of return shipping.
2. How do I initiate a return?
Please contact us at [email protected] to initiate a return. We will provide you with a return address and further instructions.
3. When will I receive my refund?
Once we receive your returned item, we will process your refund within 7 business days. Your refund will be credited to the original payment method.
1. Can I cancel my order?
If you need to cancel your order, please contact us at [email protected] as soon as possible. We process orders quickly, so we cannot guarantee that we will be able to cancel your order, but we will do our best to accommodate your request.
2. Can I cancel my order after it has shipped?
If your order has already shipped, we cannot cancel it. However, you can initiate a return once you receive the item.
1. What payment methods do you accept?
We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card credit cards, and PayPal.
2. Can I use a gift card to pay for my order?
Yes, you can use a gift card to pay for your order.
3. Do you offer discounts after an order is placed?
No, we do not offer discounts after an order is placed. Please make sure to enter any discount codes before completing your purchase.