At Merligrego, we understand that sometimes plans change, and you may need to cancel an order. We strive to make the cancellation process as easy and straightforward as possible, while also ensuring that we can maintain our high level of service and fulfill our commitments to our customers.
CANCELLATION WINDOW
If you wish to cancel an order, please contact us at [email protected] as soon as possible. We typically process orders within 2-7 business days, so if you contact us before your order has been processed, we can cancel the order and issue a full refund.
If your order has already been processed and shipped, you will need to follow our return policy to receive a refund. In this case, you can still contact us at [email protected] to initiate the return process.
CUSTOMIZED OR PERSONALIZED ITEMS
If you have ordered a customized or personalized item, please note that we cannot cancel or refund the order once production has begun. These items are made to order and require significant time and resources to create. Once we have begun production, we are unable to cancel the order or issue a refund.
If you need to make changes to a personalized or customized item, please contact us at [email protected] as soon as possible. Depending on the stage of production, we may be able to accommodate your request.
REFUNDS
If you cancel an order before it has been processed, we will issue a full refund to your original payment method within 7-10 business days. If the order has already been processed and shipped, you will need to follow our return policy to receive a refund.
Please note that we cannot refund the original shipping fee unless the item is defective or incorrect. Additionally, we cannot refund any customs duties or taxes that were paid on the original purchase.
If you paid for your order with a gift card, the refund will be issued as store credit.
CONTACT US
If you have any questions or concerns about our cancellation policy, please do not hesitate to contact us at [email protected]. We are always happy to assist you with any questions or concerns you may have.
ORDER CHANGES
If you need to make changes to an order that has already been placed, please contact us at [email protected] as soon as possible. Depending on the stage of processing, we may be able to accommodate your request. If the item has already shipped, you will need to follow our return policy to make any changes.
If you need to add items to an order, we recommend placing a new order and contacting us at [email protected] to request that we combine the orders for shipping.
LARGE ORDERS
If you are placing a large order, please contact us at [email protected] to discuss your options. We may be able to offer discounts or special shipping arrangements for large orders. Additionally, if you need to cancel or make changes to a large order, please contact us as soon as possible to ensure that we can accommodate your request.
FINAL THOUGHTS
At Merligrego, we strive to provide exceptional service and a seamless shopping experience. We understand that sometimes cancellations are necessary, and we aim to make the process as simple and stress-free as possible. If you have any questions or concerns about our cancellation policy, please do not hesitate to contact us at [email protected]. We are always happy to assist you with any questions or concerns you may have.
Thank you for choosing Merligrego, and we appreciate your business!